Terms & Conditions
Ultralight Outdoor Gear Limited is a company registered in England and Wales under company number 6315295 VAT number: 916065628 and complies with UK law.
Here are our terms and conditions - we've tried to keep them brief but some solicitors just can't leave it alone. You must accept these before purchasing goods from us.
All products subject to availability.
All orders placed by you and purchases of goods from us (whether from the showroom, by telephone, via our website) are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you; at which point a legally binding contract is constituted between you and us. The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.
Indicative weights are given for all products, these are not guaranteed, however if you dispute the weights you may return the product to us for a full refund (see conditions in Returns Policy section).
Colours are reproduced as accurately as our electronic processes will allow, however, again, we cannot guarantee their accuracy.
All prices are quoted in pounds sterling by default and include taxes where applicable.
By choosing another currency from the drop down menu prices are converted to other currencies using real time data feed. These prices give a good indication of what you will be charged - however the final charge made may differ slightly from that shown.
All website content is either the property of Ultralight Outdoor Gear or its suppliers. Permission is given to all customers of the website to electronically copy and print sections of this website for personal use only. Any other use requires the written permission of Ultralight Outdoor Gear.
We aim to hold stocks of all items that we display on the website, however in some cases stock may not be available from our suppliers. When this applies the website will not allow an order to be placed or paid for, we won't accept an order that we can't fulfill.
If a product is showing 'out of stock' but you select it anyway the 'Add to Basket' button changes to 'Keep Me Updated'. If you click this button and complete the next form you will automatically be emailed when that product comes back into stock. Neat. It also tells us that you have logged it so that we can try and get it faster.
Occasionally, due to human error, our stock levels may not be correct - if we don't have an item that you have ordered we will contact you immediately the error comes to light.
The Ultralight Outdoor Gear website uses industry leading providers of internet retailing payment solutions, principally PayPal for all Credit Card, Debit Card and other Transactions.
We also accept payment via your PayPal account.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later 30
- Pay in 3 instalments
- Pay Now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
PLEASE NOTE: FOR HYGIENE REASONS WE CANNOT ACCEPT RETURNS OF UNDERWEAR, SOCKS, WASHROOM ACCESSORIES AND FOR SAFETY REASONS WE CANNOT ACCEPT RETURNS OF ANY CLIMBING HARDWARE OR FOOD PRODUCTS.
We want you to be delighted with your purchase and we realise that with many products it is not always possible to be completely sure that the fit or other features of the product are exactly what you want, no matter how comprehensive the information is on the website. For this reason we are pleased to offer a refund or exchange of your purchase (at your discretion), provided the item is returned unused, in its original condition with all tags and supporting information (such as packing notes) within 30 days of you receiving it.
All refunds will exclude any Postage paid such as for faster UK deliveries or postage for overseas orders, the only exception will be when the goods are faulty.
It is up to you to pay the postage to return any items to us. We recommend using a tracked delivery service to return goods as we are not responsible for any losses for goods that we do not receive.
The customer is responsible for the cost of the return of unwanted goods. The only exception to this is that we will reimburse reasonable postage costs for faulty items that are returned.
We are unable to accept returns for special ordered items that we do not stock. This does not affect your statutory rights if the item is faulty.
See the full Returns Policy HERE.
At Ultralight Outdoor Gear we want to provide a service that meets your expectations in every way. We have tried hard to ensure that the details contained in this website are accurate but we cannot accept any responsibility for errors that have gone undetected.
If you have any issues at all with accuracy on the website, or indeed any other issue with it, we would like you to bring this to our attention, please use the 'Contact Us' page.