Returns

To return an item or order please do so using the postal or courier service of your choice to the below address:

RETURNS Dept.
Ultralight Outdoor Gear Ltd
Unit 2 Tees Valley Court
Glenarm Road
Wynyard
Billingham
TS22 5FE
United Kingdom
 
Please return the item(s) packaged with a copy of your order invoice stating the reason for return.
 

PLEASE NOTE: FOR HYGIENE REASONS WE CANNOT ACCEPT RETURNS OF HYGIENE PRODUCTS, UNDERWEAR, SOCKS, WASHROOM ACCESSORIES AND FOR SAFETY REASONS WE CANNOT ACCEPT RETURNS OF ANY CLIMBING HARDWARE OR FOOD PRODUCTS.

We are pleased to be able to offer a refund of your purchase (at our discretion), within 30 days of you receiving it. We will extend this period for International Customers where returned items are held up in transit.

We do not provide free returns. You need to cover the cost of returning the item to us. We recommend using a tracked delivery service to return goods, to ensure that there is proof of delivery and insures the goods whilst in transit. We are not responsible for losses during return transit.

Refunds for goods will be made against the original method of payment used to buy them.

Refunds will be made for the cost of the goods only - not any shipping charges unless products are deemed faulty. If you require a different size or colour, we can exchange the item if the stock is available, otherwise a refund will be given to your original payment method.

Any offers included in the original order must be returned in order to receive a full refund. If the items involved in the offer are not returned then the cost will be deducted from the refunded amount.

Goods that are returned for refund should be in the same condition as they were received by you. All tags should still be attached to the item, with packaging, neatly presented, free of any marks, other contaminants, or smells and footwear not to be worn outside. Please do not test pitch tents in the garden/outside. We also reserve the right to refuse a return if the items aren't in a resalable condition.

We are unable to accept returns for special ordered items that we do not stock, but they are still covered under warranty.

Exchanges
For an exchange, the customer is responsible for organising and paying for the return postage. We can offer an exchange on the same product at the same price i.e. An exchange for a different size or colour (dependent on stock availability). 
 
Please return the item(s) packaged with a copy of your order invoice stating the size and colour that you would like to be exchanged to our returns address above. If an exchange is not possible due to stock not being available, then a refund will be made for the cost of the goods only - not any shipping charges.

Warranties

For any warranty, please use the following email address warranty@ultralightoutdoorgear.co.uk and we will try to respond to your enquiry as soon as possible.

We ask that you try to provide as much information as possible about the issue in your initial contact and your usage of the product, and please quote your order number.

If we ask for the Item(s) to be returned to us under warranty we would provide a free of charge returns label and a returns form in order to provide the details we require.

Any Item that is returned must be done so in a reasonable state. They should be in a clean (free of mud) and dry condition, to help us hygienically assess the returned item(s). Where items fail to meet this standard, we reserve the right to return them to you without action, and additional postage costs will have to be met by yourself.